Need help with Rate My Subway, want to report a problem, or have feedback? We'd love to hear from you.
Email: support@ratemysubway.com
Common questions
Why can't I rate a station again?
You can rate each station once every 30 days, so ratings reflect lots of riders instead of a few loud ones.
How do I report a review?
Tap ••• on the review, then Report review. You can also block the rider.
How do I delete my review or account?
Reviews: ••• → Delete review. Account: Profile tab → Delete my account. Deleting your account removes all your reviews, photos and videos.
The app can't find my station.
GPS is often weak underground. Tap Rate where I am and pick from the list, or tap the station on the map.
Is this run by the MTA?
No. Rate My Subway is independent and not affiliated with the MTA.